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Introducing Kakbima next; Better, Faster, Stronger

At a time when technology is playing a more central role in our lives, our Kakbima insurance platform is designed to bring you closer to what matters the most.

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One platform multiple devices

Kakbima was build to be a stage for the world’s insurance innovative, the backbone of global insurance businesses and where scrappy insurtechs startups become household names. It’s a place where many have learnt about insurance, gotten their first policy, filed their first claim and interacted with their first customer. Kakbima is the place people go to create and manage all their insurance information; from insurers, microinsurers, brokers, captive agents, independent agents and policyholders – a home for all industry players.

Our role of designing and building a platform for that many people is one we do take seriously. The past 24 months brought an incredible shift in how we buy, sell and pay for insurance. We went from buying insurance via insurance intermediaries to direct interaction with insurance companies. We’ve seen a change on premium payments shift from physical cash, bank cheques and EFT transfers to more digital alternatives like mobile money and card payment options. The focus on digital distribution channels by insurance companies has also shifted immensely with a bigger focus on recreating the distribution chain digitally.

What was so powerful was the shift in the user buying behaviour and underwriters’ need to insure more customers – something that was initially class based and functional to something that’s a norm and emotional. This is what inspired us as we were building the next generation of the Kakbima insurance management platform. To build you a place that feels familiar, where you can create, manage all your insurance information and most importantly, connect with your customers, policyholders, intermediaries and underwriters in all new ways.

Today, I am humbled and excited to introduce you to Kakbima next, the insurance platform that brings you closer to what matters the most. A platform that is redesigned for productivity, creativity and ease.

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Kakbima next dashboard

We’ve simplified the design and user experience to empower your productivity and inspire your creativity of building better insurance products. It’s modern, fresh, clean and beautiful. From the new login page to a signup page that covers only two user types; individuals and businesses, everything was done intentionally to put you in control and bring a sense of calm and ease.

Better insights

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Kakbima next insights

New in Kakbima next, we’re introducing better insights. Not only can producers view total lifetime customers, policies, and claims, but now producers can also see daily insights on their customers and policies, current month customer distribution (individual and business), current month total users (active and inactive), current month products insights (coverages, limits of liability, clauses), current month policies insights (total, expiring, premiums), current month claims insights (total filed, pending, settled and declined) all at one place.

Efficient product setup

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Motor products

Additionally, the new Kakbima platform makes the insurance product setup process smoother both for old and new users. Currently covering both Motor and Motorcycle product setup every producer will find a convenient way to get started with their product details: being able to capture coverages, limits of liability, clauses, excesses and commissions. Overviews for this information are available on the dashboard, helping you figure out better ways to serve your customers and improve on your product listings.

Simple KYC information collection

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Kakbima next cuts through complexity and brings you simplicity.

Another critical part of bringing you closer to what matters the most is bringing you detailed customer KYC information on a need basis. The last 24 months drove new behavior on how we interact and drive businesses with our customers digitally. Even as we start to return to more in-person interaction, we want to continue to make it easy for customers to buy an insurance cover, policyholders to pay premiums no matter where they are. And we don’t want the device or platform you’re on to be a barrier.

With Kakbima next, we’re excited to introduce a detailed shareable user profile integrated in the user menu. Your customers/individual users can update their details upon request and have them accessible by their underwriter, anywhere, no matter the device they’re on, across Windows, Android or iOS. We plan to offer support for USSD or two-way SMS to allow offline modes of interaction

Creating a more open ecosystem to unlock new opportunity for developers and product creators

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Our platform update wouldn’t be complete without improving technical aspects. In addition to all the other updates, we’re taking steps to further open the Kakbima platform to unlock greater economic opportunity for creators and developers. Through our GraphlQL API in alpha, We are enabling developers and independent software vendors (ISVs) to bring their apps regardless of whether they’re built as a Win32, Progressive Web App (PWA), or Universal Windows App (UWP) or any other app framework, creating an opportunity to reach and engage with more customers and industry players. We believe creating a more open ecosystem ultimately benefits our users – giving them secure, frictionless access to insurance products, customer, agents, brokers and underwriters they want and need.

Faster, more secure and familiar for IT

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For IT, Kakbima next is built on the consistent, compatible and familiar web browser foundation you know. The familiar management experiences you have in place today – like User details (Formerly employee details), branch offices, departments, teams and roles will support your environment of tomorrow as you integrate Kakbima next into your estate.

Just as our previous versions, we are deeply commited to the platform’s compatibility with other browsers, something that is core design tenet of Kakbima next.

Kakbima next is also secure by design, with built-in security technologies that will add protection from from on premise deployment to the cloud, while enabling productivity and new experiences. You can read more on our user privacy, security principals and general data protection regulations on our legal page.

This is just the beginning

Kakbima next is more than just an insurance platform; it’s a fabric woven into the insurance world. It’s where insurance customers/policyholders captive agents, independent agents, brokers, microinsurers and insurers connect, learn and work. We hope you’re as pumped as we are for Kakbima next. We can’t wait to see what Kakbima next empowers and inspires you to do for the insurance industry.

Sam Wanekeya
Sam Wanekeya
https://www.samwanekeya.com
Helping build a better insurance

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